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Privacy and Cookie Policy

DecorateonDemand.co.uk (hereinafter: 'we', ‘us' or 'DecorateonDemand), respects the privacy of the visitors and users of its websites, as well as the privacy of its customers who place an order via any of our websites or affiliated websites (hereinafter: website). This policy sets out what data we collect from you as a customer in the context of the use of our websites, and how we further use and protect this data.

1. Applicability

This Privacy and Cookie Policy applies to every website visit, transaction and agreement concluded via a website. All data, including your personal data, that we collect about you during your visit and/or use of our website is treated in accordance with this Policy and the purposes it describes. This Privacy and Cookie Policy does not apply to websites of other companies that contain a link to our website, or to which a link exists on our website.

2. The data we collect

DecorateonDemand.co.uk offers you a service whereby you can order online such personalised photo products as a photo on canvas or photo on wood, and have these orders delivered to an address of your choice. In order to deliver our services, we can collect your data in two ways:

Data provided by you DecorateonDemand.co.uk collects data provided by you, such as your e-mail address and password, when you register as a new customer and create an account. We also collect your order details, such as your name, delivery address, invoice address, phone number and payment details, when you place an order with us, and, if the order is sent to someone else, the name and address details of the recipient in question, as well as files such as the photos you upload and/or use in connection with our products.´ Your e-mail address is used to send your order confirmation. Personal data is also collected if you participate in our competitions or when you provide us with your opinion, such as when you write a review about our product. Besides the case when you create an account, we can also collect your e-mail address separately when you subscribe to our newsletter via the website.

Data we collect automatically DecorateonDemand.co.uk also collects data received based on your use of our services, your visit to our website, and possibly other websites linked to our website. For example, we collect your IP address and the type of browser you use, as well as data about the pages you visit, the date and time of your visit or use, and how you use our website.

3. How do we use your data further?

Your data can be used for the following purposes:

Acceptance, processing and execution of your order

Your data will be used to process, execute, produce and deliver your order to the address you have chosen. We also use your data to keep you informed of the progress of your order. We pass on your data to other companies that carry out certain services on our behalf. Examples of this include: a third party that we engage to produce your order; a carrier such as DHL that ships and delivers your order; online payment service providers such as MultiSafepay, IDEAL or PayPal that process your payment; service providers that send our e-mails or other forms of customer communication; marketing analysis companies that analyse our data or remove duplicate data from our database; and the provision of our customer service.

Managing your account

You can create your own account on our website. We store your name, delivery address, invoice address, phone number and e-mail address in this account. We also store data about your previous orders so that you can find your products more quickly and view, share or reorder them.

Direct marketing, co-branded promotions, and sending newsletters

We may use your data for direct marketing purposes so you can be sent commercial information or promotions concerning our products and services via e-mail, direct mail, phone (including SMS and push notifications) or other media. This information or these special offers may also involve ´co-branding´ with a partner or an affiliated company, and in this respect they may contain products or services from this third party. You can sign up for our newsletter, which is sent by e-mail or direct mail and will keep you informed of special offers and our new or additional products and services. If you no longer wish to receive commercial information such as our newsletter, you can always let us know by contacting our customer service. If this concerns commercial e-mails, you can click the unsubscribe link at the bottom of the e-mail.

Any review submitted by a third party, such as Feedbackcompany, social media or our customer service, may be used wholly or partly by us for any purpose on the understanding that we will not use your review in combination with your name or other personal data. We will only use your review or any part of it together with your name or other personal data that you have given us if you have given your prior and explicit consent.

Promotional campaigns and competitions

If you take part in a promotional campaign or competition, we will ask you for your name, address, phone number and/or e-mail address, and it may be the case that you share other material, such as your photos. We need this data to carry out the promotional campaign or competition, to inform the prize winner whether they have won, and to announce the names of the prize winner or winners via our website, newsletter and/or social media after obtaining consent.

Maintenance, statistical analysis and improvement of our services

We constantly strive to improve our services. In this context, we use analytical software from third parties such as Google Analytics. We place cookies with this analytical software to keep track of general visitor data and receive reports on how our services are used. In this context, we register various data, such as your device’s IP address, the date and time of your visit or usage, your browser, what products you view and design, and which editing tools you use for the purpose via the website. In addition, we can use your data to ask you if you would like to participate in a voluntary customer survey or market research. Sometimes, other companies carry out these surveys on our behalf. We will then pass on your e-mail address and/or phone number to these companies, which must in turn comply with this Privacy and Cookie Policy.

Fraud

We use customer data to investigate, prevent and combat fraud. If we are requested to allow access to our customer data on the basis of a legal obligation to do so, in the context of a criminal investigation for example, we will comply with the request and pass on the requested data to the relevant authority or investigative body.

Improving our customer service

In order to answer your questions rapidly, our customer service uses your data, such as your name and your order number. Our customer service department may take notes during a call with you to record why you have contacted us and the solution we offer you. We also retain such data relating to our customer service that is useful if you contact us at another time. If you contact our customer service by phone, e-mail or live chat, we may record and store the call or chat for quality monitoring and training purposes. This helps us analyse and improve our customer service with your assistance.

DecorateonDemand.co.uk may also engage third parties for the purposes set out above where your personal data may be part of the data processed. These cooperating partners or service providers, as well as any other type of processor or subprocessor they in turn engage, may be located in countries outside the European Union, which may result in your data being transferred to countries outside the European Union. DecorateonDemand.co.uk will only transfer data to a country that does not have an adequate level of security if the recipient agrees to comply with the EU standard contract provisions for the transfer of personal data as stated in the European Commission Decision of 5 February 2010 (2010/87/EU) or, in the case of a US-based company, agrees to apply the regime of the EU-US Privacy Shield. Furthermore, we retain your data in accordance with applicable statutory retention periods.

4. Transfer to third parties

We only provide your data to third parties subject to the conditions explained above. This provision is exclusively for the purposes described in this Policy, or purposes that are compatible with it. Our employees and the third parties engaged by us are obliged to observe the confidentiality of your data and the content of this Policy. Also, DecorateonDemand.co.uk will only provide your personal data to third parties if we have obtained your prior consent, or if we are legally obliged to do so, or in the event of a merger, takeover, reorganisation or similar event.

5. Security of your data

DecorateonDemand.co.uk is extremely careful with your data, of which personal data can be part. We have taken various technical and organisational measures to protect your personal data against loss or unauthorised use.

Every personalised product and all images, photos or other uploaded content incorporated in it is protected by your unique e-mail address and password. Other users cannot view the products you have created, and/or the content incorporated in them, without knowledge of your unique e-mail address and password. This means we advise you to choose your password carefully and not share it with others.

6. Cookies

Cookies are small files that are sent online to your browser with the pages of our website; they are then stored on your computer, tablet, phone or other device. We use cookies to optimise your user experience while visiting our website or using our offered services. The cookies ensure our website recognises your browser, preferences and history on your next visit. In addition, we can use cookies to show you information relevant to you, to generate reports on how visitors or users use our services via the website, and to enable integration with social media networks.

DecorateonDemand.co.uk uses the following types of cookies:

Functional cookies: these cookies are necessary to visit our website and use our services. These cookies are intended to facilitate the use of our website, and therefore store your personal settings and the items that have been added to your shopping basket, and indicate whether a certain message has already been shown to you in order to prevent you from seeing it again.

Analytical cookies: these cookies retain data about the use of our website via Google Analytics.These statistics provide us with insight into how often our website is visited, which parts of our website visitors find the most interesting, which products are viewed and designed by you, and the tools in the editor used for the purpose, among other things. This data is used for statistical analysis of visitor, usage and click behaviour. This analysis is used to continually improve our website, and make it as user-friendly as possible.

Tracking cookies: these cookies are used to keep track of the websites and pages you visit in addition to our website in order to collect data about your browsing history.´ We use this data to show you advertisements that are more relevant to you and better match your interests. They are used, for example, to limit the number of times you see an advertisement, and to measure the effectiveness of our digital advertising campaigns. They are placed by external advertising networks on behalf of and with the consent of DecorateonDemand.co.uk.

Social media cookies and other third-party cookies: when you visit our website, content may also be offered by companies other than DecorateonDemand.co.uk. These companies can also place cookies on your device. If you share certain DecorateonDemand.co.uk content via social media networks such as Facebook or Twitter, these third parties may also place cookies on your computer. It is important that you are aware that we do not have access to, or control over, cookies chosen by third parties. We recommend you consult the websites of these third parties for more data about their cookies, and how to manage them.

The cookies listed above are only used by us and the data collected is not shared with third parties unless this is necessary in the context of a purpose as set out above and in accordance with this Privacy and Cookie Policy. You can delete cookies placed on your computer with your browser settings. Most browsers automatically accept cookies, but you can change your browser settings if you want to alter permissions. You can find more information under the "Help" menu in your browser. You can still visit our website if you do not accept cookies, but certain services and parts of the site may not function properly.

7. Your rights (access, rectification and objection)

Under the GDPR, you can request us for access to your personal data. In addition to an access request, you may also request us to rectify or supplement your data if you notice any errors, or if you wish this to be done for any other reason. The same applies to a request to erase or restrict your personal data if it is incorrect, incomplete or irrelevant, or otherwise processed in violation of a statutory provision. Access, rectification and objection requests can be directed to our customer service.

8. Applicable law and disputes

This Privacy and Cookie Policy, as well as your use of our website, is governed and interpreted in accordance with Dutch law. Any dispute that may arise in connection with this Privacy and Cookie Policy and our services will only be submitted to the competent court.

9. Amendments and questions

Our Privacy and Cookie Policy may be amended from time to time. We will post every updated version on this page to ensure you are always aware of the data we collect, the way in which this data is used and protected by us, and the circumstances in which we provide and/or disclose your data to third parties.

If you have questions about your data, our Privacy and Cookie Policy, or its applicability, you can contact our customer service at any time using the contact details on our website.